Delivery & Return

Exchange or Return of Goods

FAQs

What is DEPAT and how does it work?

DEPAT is an online grocery supermarket based in Shrirampur, Maharashtra. We offer a wide range of groceries and essentials, which you can order directly from our website. Simply browse products, add them to your cart, choose a payment method, and we’ll deliver them to your doorstep. Whether you're a busy professional, student, or homemaker, DEPAT makes shopping convenient, reliable, and affordable—without the need to visit crowded markets.

What areas do you deliver to?

Currently, DEPAT delivers across Shrirampur city and nearby localities within the MIDC and Khandala region. We're actively expanding our delivery network to serve more rural and suburban areas. If you're unsure whether your location is covered, just reach out to our customer support via WhatsApp or phone at +91 7276750056. We're happy to confirm availability and help you get your essentials delivered without hassle.

What payment methods do you accept?

DEPAT accepts multiple payment options to suit your convenience. You can choose to pay online through UPI, credit/debit cards, or mobile wallets. Alternatively, we offer Cash on Delivery (COD) for those who prefer to pay at the time of delivery. Our payment gateway is secure and ensures that your transaction is safe and smooth at every step.

How do I return a product if I'm not satisfied?

If you're not satisfied with a product due to quality or damage, you can request a return or replacement within 24 hours of delivery. Just contact our support team at +91 7276750056 or email us at depatsupermarket@gmail.com. Provide your order number and a brief explanation or photo of the issue. We'll quickly arrange a return, replacement, or refund based on the situation—no long procedures or waiting times.

Is my personal information safe on DEPAT?

Absolutely. We take data privacy seriously and follow all Indian data protection guidelines. Your information is used solely for order processing, delivery, and personalized service. We never sell or share your data with third parties without your consent. Our website is secured with SSL encryption to protect your personal and payment details, giving you a safe and worry-free shopping experience.

How do I contact customer support?

You can contact DEPAT customer care easily via phone or WhatsApp at +91 7276750056 or by emailing depatsupermarket@gmail.com. We’re available Monday to Saturday, 9 AM to 7 PM. Our support team is responsive and friendly, ready to help you with anything from placing an order to resolving an issue. You can also reach out to us through the “Contact Us” form on our website.

Need a Help?

  • +91 7276750056
  • Email: depatsupermarket
    @gmail.com

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🔄 Return & Refund Policy

At DEPAT, we prioritize your satisfaction and aim to make your online grocery shopping experience safe, simple, and stress-free. This Return & Refund Policy outlines the terms under which products can be returned or refunded in accordance with Indian Consumer Protection (E-Commerce) Rules, 2020.

✅ Eligibility for Returns

We accept returns under the following conditions:

  • Wrong item delivered

  • Expired or damaged products

  • Missing items from the order

  • Items not matching the product description

To initiate a return, the issue must be reported within 24 hours of delivery.

⚠ Perishable goods like dairy, fresh fruits, vegetables, and frozen items are non-returnable unless they are delivered in damaged or spoiled condition.

🕒 Return Window

  • All eligible returns must be reported within 24 hours of delivery.

  • Products must be returned in unused, original condition, along with packaging and any free items.

📞 How to Request a Return or Refund

You can raise a return or refund request through:

Please provide the following details:

  • Order ID

  • Product name

  • Reason for return/refund

  • Clear photo (if the item is damaged/expired)

🔁 Return Process

  1. Once your request is approved, we’ll schedule a pickup (if applicable).

  2. Our delivery agent will inspect the item upon pickup.

  3. Post verification, we will process the refund or exchange as per your preference.

 

🚫 Non-Returnable Items

The following items are not eligible for return or refund unless damaged:

  • Fresh Fruits & Vegetables

  • Dairy Products

  • Frozen Items

  • Bread and Bakery Items

  • Products purchased on clearance sale

  • Opened or used hygiene/personal care products

🧾 Cancellations

Before Delivery:

  • Orders can be cancelled before dispatch from our store.

  • To cancel, contact us via WhatsApp or email with your Order ID.

After Dispatch:

  • Once dispatched, the order cannot be cancelled.

  • In such cases, you may choose to return eligible products upon delivery.

⚖ Consumer Rights

As per Indian Consumer Law, you are entitled to:

  • Return defective/damaged goods

  • Receive a refund or replacement

  • Raise complaints if unfair practices are observed

For any disputes, we comply with the Consumer Protection Act 2019 and follow redressal guidelines under Indian law.

🤝 Our Commitment

At DEPAT, we value trust and aim to deliver every order with accuracy and care. If we ever fall short, rest assured that your complaint will be addressed fairly and promptly.

📍 Contact Us

For assistance with returns, refunds, or complaints, reach out to our customer care team:

📞 Phone/WhatsApp: +91 7276750056
📧 Email: depatsupermarket@gmail.com
🏪 Address: DEPAT Super Market, Plot No. M45, MIDC Shrirampur, Khandala Region, Maharashtra – 413709

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