Here’s a professional, SEO-friendly Privacy Policy for DEPAT Supermarket that follows Indian data privacy laws (such as the Information Technology Act, 2000 and its amendments). This version is approximately 1500 words and designed to suit a modern e-commerce grocery platform:

Privacy Policy

Effective Date: April 2025
Website: https://depat.in
Company Name: DEPAT Supermarket
Email: depatsupermarket@gmail.com
Phone/WhatsApp: +91 7276750056

DEPAT Supermarket values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services. By accessing or using our platform, you agree to the practices described in this policy.

1. Introduction

DEPAT Supermarket operates as an online grocery delivery platform based in Shrirampur, Maharashtra. In line with Indian laws and global privacy standards, we are committed to responsibly managing and securing customer data.

This Privacy Policy applies to all visitors, users, and customers of DEPAT’s website and services. It is intended to help you understand how we handle your data and how you can control it.

2. Information We Collect

We collect the following types of information:

a. Personal Information

When you interact with our platform, we may collect:

  • Full name

  • Phone number

  • Email address

  • Delivery address (including PIN code)

  • Payment details (only via secure third-party gateways)

  • Communication preferences

b. Non-Personal Information

This includes:

  • Device type, browser, and operating system

  • IP address

  • Location data

  • Usage behavior on the site (pages visited, time spent, etc.)

We use cookies and similar technologies to collect data that improves your browsing experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve website performance and user experience

  • Communicate offers, updates, and promotions

  • Comply with legal obligations

DEPAT will never sell or rent your personal information to third parties for commercial gain.

4. Sharing of Information

We may share your data with:

  • Trusted delivery partners (to fulfill orders)

  • Payment gateways (like Razorpay or Paytm) for processing transactions

  • Marketing service providers (for SMS or email campaigns)

  • Law enforcement or regulatory authorities when required under applicable law

All third-party partners are bound by confidentiality and data protection agreements.

5. Data Storage and Security

We implement reasonable physical, electronic, and managerial safeguards in accordance with Section 43A of the IT Act, 2000. This includes:

  • SSL encryption for data transmission

  • Secure servers for data storage

  • Access controls and authentication mechanisms

  • Regular security audits

However, while we strive to protect your data, no system is 100% secure. We encourage you to use strong passwords and be cautious with your personal information.

6. User Rights and Control

As per Indian privacy regulations, users have the right to:

  • Access their personal data

  • Correct inaccuracies in their information

  • Withdraw consent for marketing or promotional use

  • Request deletion of personal data, subject to retention rules

To exercise these rights, please contact us at depatsupermarket@gmail.com or via WhatsApp at +91 7276750056.

7. Cookies and Tracking Technologies

Cookies are small files stored on your device to enhance your browsing experience. We use cookies for:

  • Remembering login sessions

  • Personalizing your shopping preferences

  • Analytics (Google Analytics or Facebook Pixel)

You can disable cookies through your browser settings. However, doing so may limit functionality on our website.

8. Third-Party Links

Our website may include links to third-party websites (e.g., payment gateways, blogs, or partner brands). We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before sharing personal data.

9. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from children. If we discover that a minor has provided us with personal information, we will delete it immediately.

10. Legal Basis for Data Processing (Applicable under Indian Law)

We collect and process your personal information based on:

  • Consent: You provide explicit consent when signing up, placing an order, or subscribing to newsletters.

  • Contractual necessity: To fulfill your order and manage transactions.

  • Legal obligations: For compliance with taxation, consumer protection, and IT law.

  • Legitimate interest: To analyze user behavior and improve our service delivery.

11. Data Retention Policy

We retain your data for as long as it is required:

  • To fulfill the purposes outlined in this Privacy Policy

  • As required by Indian tax, regulatory, and legal frameworks

  • For a reasonable period (generally not more than 5 years) unless legally required to retain longer

You can request deletion of your data by contacting our team. However, we may retain certain information for legal compliance.

12. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in law, technology, or company practices. Updates will be posted on this page with a revised “Effective Date.” We encourage users to review this page regularly.

13. Consent

By using our platform and providing your information, you consent to the collection, use, and storage of your data as outlined in this Privacy Policy.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are as follows:

Grievance Officer:
Shahu Pratap Dhorde
Email: depatsupermarket@gmail.com
Phone: +91 7276750056
Address: Plot No. M45, Shrirampur MIDC, Khandala Region, Ahilyanagar, Maharashtra – 413709

We take privacy-related grievances seriously and commit to responding within 15 working days.

15. Contact Us

For any questions, concerns, or feedback regarding our Privacy Policy or your data, please reach out to us at:

📞 Phone/WhatsApp: +91 7276750056
📧 Email: depatsupermarket@gmail.com
📍 Address: DEPAT Supermarket, Plot No. M45, MIDC Shrirampur, Maharashtra – 413709

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